We work hard to provide a high standard of service to our customers but they can still be dissatisfied. Complaints are unfortunately inevitable in any fast growing service sector therefore internal complaints handling procedure is designed to ensure that complaints are handled fairly, effectively, promptly, and resolved within the time limits set by the Financial Services Authority, minimising the number of complaints referred to the Financial Ombudsman Service.

We have dedicated members of the work force to deal with any complaint that may be made. Therefore, the complaint should at first instance be addressed to us as we will give it a careful and serious consideration. We assure you of dealing with the complaint professionally.

How to Complain

The complainant can make a complaint by any reasonable means for example, letter, telephone, e-mail or in person. Most problems can usually be settled in a hassle free manner by simply telephoning us and explaining your problem at 0800 097 3653. If the matter can easily be dealt with, we will inform you about the action we are going to take to resolve the matter but if this does not resolve your problem to your satisfaction, ask us to progress your complaint through our Internal Complaints Procedure. If you wish to complain in writing then please give details of your complaint including the names of the people you have dealt with and what you would like us to do to resolve the matter to our complaints handling team at:

Postal Address : Call Free : Email :